KOALA LEARNING RESOURCES – PRIVACY POLICY

Last updated: 29 August 2026

Koala Learning Resources respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how Koala Learning Resources collects, holds, uses and discloses personal information when you visit our website, purchase products, create an account, join Koala Club, subscribe to marketing communications, contact us or otherwise interact with our business.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

  1. Who We Are

Koala Learning Resources is an Australian educational resources business supplying educational products, toys, learning materials and related resources to families, educators, childcare services, kindergartens, schools and other organisations.

Website: koalalearningresources.com
Email: info@koalalearningresources.com

For privacy enquiries, requests or complaints, please contact us using the email address above.

  1. What Personal Information We May Collect

The personal information we collect depends on how you interact with Koala Learning Resources.

We may collect information including:

  • your name;
  • email address;
  • telephone number, where provided;
  • billing address;
  • delivery address;
  • account details;
  • order and purchase history;
  • payment and transaction information;
  • customer-service communications;
  • return, refund and exchange information;
  • product reviews and comments;
  • competition or promotion entries;
  • Koala Club membership information;
  • marketing and communication preferences;
  • organisation, childcare centre, kindergarten, school or business details where provided;
  • information you voluntarily provide to us;
  • IP address;
  • browser and device information;
  • website activity and usage information; and
  • information collected through cookies and similar technologies.

We aim to collect only personal information reasonably necessary for our business activities.

  1. How We Collect Personal Information

We may collect personal information when you:

  • purchase products from our website;
  • create an online account;
  • join Koala Club;
  • subscribe to our mailing list;
  • request a quote;
  • contact customer service;
  • submit an enquiry;
  • make a return, refund or warranty claim;
  • enter a competition, giveaway or promotion;
  • submit a review or comment;
  • interact with us at an event or exhibition;
  • interact with our social-media accounts;
  • use or browse our website; or
  • otherwise provide information directly to us.

We may also receive information from service providers involved in payments, website operation, delivery, marketing, analytics or other services provided on our behalf.

Where reasonable and practicable, we collect personal information directly from you.

  1. Koala Club

Joining Koala Club

Koala Club is our membership and customer community program.

Joining Koala Club is voluntary.

When you sign up for Koala Club, we may collect and store information that you provide during registration.

Depending on the Koala Club registration form, this may include:

  • your name;
  • email address;
  • telephone number, if requested and provided;
  • organisation or educational service name, if provided;
  • location or other information you choose to provide;
  • membership information;
  • marketing preferences;
  • promotional preferences; and
  • information about your interactions with Koala Club communications.

We use this information to administer your Koala Club membership and provide relevant member communications, benefits and promotional material.

  1. Koala Club Marketing & Promotional Communications

When you voluntarily join Koala Club and consent to receive marketing communications, you agree that Koala Learning Resources may store and use the contact information you provide to communicate with you about Koala Learning Resources and Koala Club.

Koala Club members may receive communications about:

  • exclusive Koala Club offers;
  • member discounts;
  • sales and promotions;
  • special offers;
  • new products;
  • new educational resources;
  • competitions and giveaways;
  • early access to selected offers;
  • educational ideas and inspiration;
  • free or downloadable educational resources;
  • product recommendations;
  • upcoming events and exhibitions;
  • Koala Learning Resources news; and
  • other relevant marketing and promotional material.

We may use information about your interactions with our website, products and communications to understand customer interests and improve or personalise our marketing where permitted by law.

Joining Koala Club does not remove or limit any rights you may have under Australian Consumer Law or applicable privacy laws.

  1. Unsubscribing From Koala Club Marketing

You can unsubscribe from Koala Learning Resources promotional emails at any time.

You can unsubscribe by:

  • selecting the Unsubscribe link contained in our marketing emails; or
  • emailing info@koalalearningresources.com and asking us to remove you from our marketing list.

There is no fee to unsubscribe.

We will action unsubscribe requests in accordance with applicable Australian law.

Unsubscribing from promotional marketing does not necessarily prevent us from sending necessary non-marketing communications relating to matters such as:

  • an order you have placed;
  • payment or transaction information;
  • delivery updates;
  • returns or refunds;
  • customer-service enquiries;
  • account security; or
  • important administrative communications relating to your account or membership.
  1. Cancelling Your Koala Club Membership

If you wish to close or cancel your Koala Club membership, please contact:

info@koalalearningresources.com

We will process your request and, where appropriate, delete or de-identify information that is no longer required.

We may retain information where reasonably necessary or required by law for purposes such as taxation, accounting, transaction records, fraud prevention, dispute resolution, security or other legal obligations.

  1. Orders and Purchases

When you purchase from Koala Learning Resources, we may collect information necessary to process and fulfil your order.

This may include your:

  • name;
  • email address;
  • telephone number;
  • billing address;
  • delivery address;
  • products ordered;
  • order value;
  • transaction details; and
  • relevant communications.

We may use this information to:

  • process your order;
  • process or verify payment;
  • provide order confirmations;
  • prepare and dispatch products;
  • arrange delivery;
  • issue invoices;
  • provide delivery updates;
  • manage returns and refunds;
  • provide customer support; and
  • maintain appropriate business and transaction records.
  1. Payment Information

Payments may be processed through third-party payment service providers.

Depending on your selected payment method, the payment provider may collect payment-card, bank-account or other financial information necessary to process the transaction.

Where payment is processed through a third-party payment gateway, Koala Learning Resources does not necessarily receive or store your complete credit or debit card details.

Payment providers process information according to their own terms, security standards and privacy policies.

  1. Customer Accounts

If you create an account on our website, we may store information contained within your customer profile and information associated with your orders.

Depending on website functionality, you may be able to view or update certain personal information through your account.

Website administrators and authorised personnel may access account information where reasonably necessary for:

  • processing orders;
  • website administration;
  • security;
  • customer support;
  • account management; and
  • resolving technical issues.

You are responsible for keeping your account credentials and password confidential.

  1. How We Use Personal Information

Koala Learning Resources may use personal information for purposes including:

  • processing and fulfilling orders;
  • arranging deliveries;
  • processing payments;
  • administering Koala Club;
  • providing Koala Club benefits;
  • sending marketing communications where permitted;
  • providing customer service;
  • responding to enquiries;
  • managing customer accounts;
  • managing returns, refunds and exchanges;
  • processing competitions and promotions;
  • issuing invoices and transaction records;
  • communicating important information about purchases;
  • improving our products and services;
  • understanding customer interests;
  • improving our website;
  • website analytics;
  • maintaining website security;
  • preventing fraud and misuse;
  • maintaining business, taxation and accounting records;
  • resolving disputes; and
  • complying with legal obligations.

We may also use personal information for another purpose where you have consented or where authorised or required by law.

  1. Marketing Communications

In addition to Koala Club, you may have opportunities to subscribe separately to Koala Learning Resources marketing communications.

Where required by law, we will obtain appropriate consent before sending electronic marketing communications.

Marketing communications may contain information about products, promotions, educational resources, events, offers and Koala Learning Resources news.

Our electronic marketing practices are intended to comply with applicable Australian requirements, including the Spam Act 2003 (Cth).

You may unsubscribe from marketing communications at any time using the unsubscribe facility contained in the communication or by contacting:

info@koalalearningresources.com

  1. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small data files that websites can store on your device.

We may use cookies for purposes including:

  • maintaining shopping-cart functionality;
  • keeping customers signed into their accounts;
  • remembering preferences;
  • website security;
  • fraud prevention;
  • understanding how visitors use our website;
  • analytics;
  • improving website functionality and performance; and
  • marketing and advertising where applicable.

Some cookies may be provided by third-party services integrated with our website.

You can generally control or disable cookies through your browser settings.

However, disabling essential cookies may affect website functionality, including shopping carts, checkout or account features.

  1. Website Analytics

We may use analytics technologies or service providers to help us understand how customers use our website.

Information collected may include:

  • pages visited;
  • time spent on the website;
  • interactions with website features;
  • device type;
  • browser type;
  • referring website;
  • approximate location derived from technical information; and
  • other website usage information.

We use this information to analyse website performance, understand customer behaviour and improve the customer experience.

  1. Reviews and Comments

If our website allows customers to leave product reviews or comments, we may collect the information entered into the relevant form.

We may also collect technical information such as an IP address or browser information for security, fraud prevention and spam detection.

Information that you choose to publish as part of a public review or comment may be visible to other visitors.

Please do not include unnecessary personal or sensitive information in public reviews or comments.

  1. Uploaded Images and Media

If our website allows customers to upload photographs or other media, uploaded files may contain embedded information such as metadata or location information.

You should remove any information that you do not want to disclose before uploading media to our website.

  1. Social Media

Koala Learning Resources may operate accounts on social-media platforms.

When you interact with us through a social-media service, the platform may collect or process your information according to its own privacy policy.

Information that you publicly post on social media may also be visible to other users.

  1. Third-Party and Embedded Content

Our website may contain embedded content or links to third-party websites, including:

  • videos;
  • images;
  • social-media content;
  • payment services;
  • delivery services; and
  • other external content.

Third-party websites and services may collect information, use cookies or monitor your interactions according to their own privacy practices.

Koala Learning Resources is not responsible for the privacy practices of independent third-party websites.

We encourage customers to review relevant third-party privacy policies.

  1. Who We May Share Personal Information With

Koala Learning Resources does not sell your personal information to advertisers or other third parties.

We may disclose personal information where reasonably necessary to operate our business, including to:

  • payment processors;
  • banks and financial institutions;
  • delivery and courier providers;
  • website and e-commerce providers;
  • website hosting providers;
  • IT service providers;
  • cybersecurity providers;
  • email and marketing platforms;
  • customer-management systems;
  • analytics providers;
  • professional advisers, including accountants, lawyers and insurers; and
  • government agencies, regulators or law-enforcement authorities where required or authorised by law.

We seek to disclose only information reasonably necessary for the relevant service or purpose.

  1. Storage of Koala Club and Customer Information

Customer and Koala Club information may be stored within systems used by Koala Learning Resources, including our:

  • website;
  • e-commerce system;
  • customer database;
  • email marketing platform;
  • customer-management systems;
  • secure cloud services; and
  • other technology providers used to operate our business.

We take reasonable steps appropriate to our circumstances to protect personal information held by us.

  1. Overseas Storage and Processing

Some technology, website, payment, analytics, communications, email marketing or cloud-service providers may store or process information outside Australia.

The countries involved may depend on the service providers used by Koala Learning Resources and may change over time.

Where Australian privacy law requires us to take particular steps in relation to overseas disclosure of personal information, we will endeavour to comply with those requirements.

  1. Security of Personal Information

Koala Learning Resources takes reasonable steps appropriate to our circumstances to protect personal information from:

  • misuse;
  • interference;
  • loss;
  • unauthorised access;
  • unauthorised modification; and
  • unauthorised disclosure.

Security measures may include:

  • access controls;
  • password protection;
  • secure website technology;
  • reputable payment providers;
  • website security measures;
  • software updates;
  • restricted administrative access; and
  • appropriate business procedures.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

If you believe your personal information or account may have been compromised, please contact us promptly:

info@koalalearningresources.com

  1. How Long We Keep Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate administrative, business and legal requirements.

For example, certain order, payment, taxation and invoice records may need to be retained for applicable statutory record-keeping periods.

When personal information is no longer required and we are not required or permitted by law to retain it, we will take reasonable steps to destroy or de-identify it where applicable.

  1. Accessing Your Personal Information

Where applicable, you may request access to personal information that Koala Learning Resources holds about you.

To request access, contact:

info@koalalearningresources.com

We may need to verify your identity before providing access.

There may be circumstances where access can lawfully be refused or limited. Where applicable, such requests will be handled in accordance with Australian privacy law.

  1. Correcting Your Personal Information

We want personal information held by us to be accurate, complete and up to date where appropriate.

If you believe information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact:

info@koalalearningresources.com

Where applicable, we will take reasonable steps to correct the information.

  1. Requests to Delete Personal Information

You may contact us to request deletion of personal information we hold about you.

We will consider deletion requests in accordance with applicable Australian law.

We may need to retain certain information for purposes including:

  • taxation and accounting;
  • transaction records;
  • fraud prevention;
  • legal obligations;
  • security;
  • resolving disputes; or
  • establishing, exercising or defending legal rights.

For this reason, requesting deletion does not necessarily mean that every record relating to you can immediately be erased.

  1. Children’s Privacy

Koala Learning Resources sells products designed for children and educational environments. However, our online store and Koala Club are intended for use by adults, including parents, guardians, educators and other authorised purchasers.

Children should not provide personal information, join Koala Club or make purchases through our website without appropriate parent or guardian involvement.

If you believe a child has provided personal information to us inappropriately, please contact:

info@koalalearningresources.com

  1. Data Breaches

Where the Notifiable Data Breaches scheme under the Privacy Act applies to Koala Learning Resources, we will assess suspected eligible data breaches and make notifications where required by law.

We may also take appropriate steps to contain, investigate and remediate security incidents.

  1. Privacy Complaints

If you have a question or complaint about how Koala Learning Resources has handled your personal information, please contact:

info@koalalearningresources.com

Please provide enough information for us to understand and investigate your concern.

We will endeavour to respond to and investigate privacy complaints within a reasonable period.

Where the Privacy Act applies and you are not satisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

  1. External Websites

Our website may contain links to external websites.

Koala Learning Resources is not responsible for the privacy practices of independent third-party websites.

We recommend reviewing the privacy policy of an external website before providing personal information to that website.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • our business;
  • Koala Club;
  • website functionality;
  • technology;
  • service providers; or
  • applicable laws and regulatory requirements.

The current version will be published on our website with an updated revision date.

  1. Contact Koala Learning Resources

For questions about this Privacy Policy, Koala Club, marketing preferences, access or correction requests, privacy concerns or complaints, please contact:

Koala Learning Resources

Email: info@koalalearningresources.com

Website: koalalearningresources.com

Our Commitment to Your Privacy

At Koala Learning Resources, we value the trust placed in us by families, educators, early learning services, schools and our Koala Club community.

We are committed to handling personal information responsibly, transparently and securely and, where applicable, in accordance with Australian privacy law.

Koala Learning Resources – Where Playtime Meets Learning!

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